PURPOSE OF THE ROLE
The Welcome Desk is the first stop for visitors at Grace Church! As such, this volunteer role is designed to provide a friendly, inviting, and well-informed environment for all in-person guests, Care Center friends, and those who call in. Additionally, some minor administrative assistance to the Director of Reception may be requested. This role helps to support Grace Church in demonstrating the love of Jesus Christ and Grace's core values to everyone we reach.
Current Shifts Available
Monday 9 a.m. – 11 a.m or 11 a.m. – 1 p.m. or 3 p.m. – 5.pm.
Tuesday 9 a.m. – 11 a.m or 11 a.m. – 1 p.m. or 3 p.m. – 5.pm.
Wednesday 9 a.m. – 11 a.m or 11 a.m. – 1 p.m.
4th Thursdays 11 a.m. – 1 p.m.
(The Welcome Desk is open Monday through Thursday, from 9 a.m. to 5 p.m. We are looking for those who can commit to volunteering weekly for one or two shifts. Each shift is 2 hours, with a 4-hour maximum per day.)
RESPONSIBILITIES
Provide quality and dependable service on the phone and in-person to all visitors, guests, Care Center friends, and staff, such as greeting people as they call or walk through the doors or pass by the Welcome Desk.
Support guests donating food, clothing, or household items
by directing them to the appropriate bins and expressing gratitude verbally and with a form (if applicable).
Answer questions about events and programs happening at Grace by accessing the Grace or Care Center website or transferring the questions/calls to the appropriate member of staff.
Direct guests to check in and out through the sign-in sheet or kiosks (if applicable) and connect those who come in for meetings to the appropriate member of staff.
Communicate with Director of Reception for questions or situations that need more care or if unable to provide answers or perform responsibilities.
Return the Welcome Desk to its original state after each shift to support the next person volunteering and maintain a clean and orderly working environment.
Receive packages and contact the recipients to pick them up in the designated pick-up area.
Discuss with Director of Reception any concerns about guests when necessary.
REQUIREMENTS
Ability to volunteer consistently for specific shift(s).
Must be able to arrive 5 minutes prior to shift to receive any daily updates and to promptly relieve the previous volunteer.
Must be 18+.
English required; Spanish or another language helpful!
Must be willing to learn the phone and door monitoring systems and be willing to use email, Teams, and navigate the Grace Church website as necessary.
Must be able to treat all guests with the love of Christ and with respect and dignity.
Contact Ashley Snowden to Apply